Frequently Asked Questions
What is the DripStop® Valve?
How does the DripStop® Valve work?
How is the DripStop® Valve different from a rubber washer?
Why is the DripStop® Valve better than a rubber washer?
How can I tell the four DripStop® Valve models apart?
I just bought a Combo-Pack, but don’t know which one of the four DripStop®
Valve models will work in my faucet.
Where can I buy the DripStop® Valve?
Why do you offer a Lifetime Guarantee?
What does the Lifetime Guarantee cover?
How does the Lifetime Guarantee work?
Why does the DripStop® Valve cost more?
You Still Haven't Answered My Question
What is the DripStop® Valve?
The DripStop® Valve is a faucet washer replacement. It substitutes the old-fashioned rubber washer in your faucet. It is also guaranteed to never leak, drip or fail!
How does the DripStop® Valve work?
Water pressure inside your faucet gently presses the DripStop® Valve’s resilient sealing material against the smooth interior wall of your faucet’s seat. This creates a watertight seal. The DripStop® Valve is uniquely engineered with a “stop” that prevents you from over tightening your faucet’s handle.And because the DripStop® Valve is never twisted, smashed, or crushed against any metal surface, it is never subjected to the deteriorating abrasion that an old-fashioned rubber washer endures when you turn the handle.
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How is the DripStop® Valve different from a rubber washer?
An old-fashioned rubber washer is twisted down and smashed onto the sharp top edge of your faucet’s seat. This cuts it and wears it away over a short period of time. The DripStop® Valve’s resilient sealing material uses your faucet’s own internal water pressure to create a watertight seal on the interior of the faucet’s seat. It is never twisted or smashed and never makes contact with any sharp edge.
Why is the The DripStop® Valve better than a rubber washer?
The DripStop® Valve is guaranteed for life – even in commercial or public facilities with near-continual use. During independent laboratory tests, the DripStop® Valve outlasted every faucet in which it was installed! The tests showed that the DripStop® Valve continued to create a watertight seal long after the faucets it was installed in wore out! An ordinary rubber washer can’t last that long – even in a low-use application, such as your kitchen or bathroom.
The DripStop® Valve is so durable that it exceeds ASME A112.18.1 and CSA-B125 standards. It also complies with NSF 61 standards.No old-fashioned rubber washer can make those claims!
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How can I tell the four DripStop® Valve models apart?
- The smallest of the four DripStop® Valve models is DSV-B. It has the most narrow screw shaft and has the tightest thread-count.
- The (noticeably) largest DripStop® Valve is DSV-D. It has the widest head.
- The last two DripStop® Valves look very similar…but they are quite different. These are DSV-A and DSV-C.
- Stand these last two DripStop® Valves on their heads (they'll topple over if you try to stand them on their shafts). As you look down on them, one will be just slightly (but visibly) wider than the other. This is DSV-C. The smaller of these two DripStop® Valves is DSV-A.
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I just bought a Combo-Pack, but don’t know which one of the four DripStop® Valve models will work in my faucet.
If you don’t know what brand of faucet you have, then determining which of the four DripStop® Valve models will work is a simple matter of trial-and-error. In other words, the first one that stops the leak is the right one. Here’s a really easy way to do this:
- Take the four DripStop® Valves out of the package and identify which one is which. To do this put the four DripStop® Valves on their heads.
- DSV-B is the smallest. It has the most narrow screw shaft and the tightest thread-count (8/32). DSV-A is the exact same size as DSV-B, but it has a wider screw shaft and less narrow thread-count (10/24). DSV-C is just slightly (but visibly) wider than both DSV-A and DSV-B. The (noticeably) largest DripStop® Valve is DSV-D. It has the widest head.
- Now, try to install DSV-B into your faucet’s stem. If it threads in, then you’re done! If DSV-B is too small to screw into the stem, then try to install DSV-A. Reassemble the faucet and turn on the water. If the leak persists, then install DSV-C. Reassemble the faucet and turn on the water. If the leak persists, then install DSV-D.
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Where can I buy the DripStop® Valve?
The DripStop® Valve is available at many plumbing and hardware retailers. If you can’t find the DripStop® Valve at your local hardware store or other plumbing supplies retailer, let us know…and make sure to tell them that you think they should carry the DripStop® Valve.
Why do you offer a Lifetime Guarantee?
The DripStop® Valve is guaranteed for life because it is manufactured to exacting standards and is made of the highest-quality materials available. During independent laboratory tests, the DripStop® Valve outlasted every faucet in which it was installed! The tests showed that the DripStop® Valve continued to create a watertight seal long after the faucets it was installed in wore out!
You’ll replace your faucet before your DripStop® Valve wears out!
That is why we are so confident that the DripStop® Valve will never fail, and why we offer a lifetime guarantee.
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What does the Lifetime Guarantee cover?
The DripStop® Valve is guaranteed to never drip, leak, or fail due to material or manufacturing defects. This guarantee applies only to the original purchaser and applies only when the DripStop® Valve is used under normal commercial or residential conditions, not arising from misuse, negligence or accident. If the DripStop® Valve ever fails, ConservCo® will replace it or refund your money (at your preference). This guarantee is void if the DripStop® Valve is used to seal anything other than water.
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How does the Lifetime Guarantee work?
Simply return the DripStop® Valve in its original package to us at:
ConservCo Water Conservation Products, LLC
550 West Plumb Lane
Suite B-147
Reno, Nevada89509
Attn: Guarantee
Make sure that you include proof of purchase (store receipt), along with your name and address and whether your preference is for a refund or a replacement. For replacements, let us know what model DripStop® Valve you would like to receive (click here to view the DripStop® Faucet Guide to help you select the right DripStop® Valve for your faucet).
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Why does the DripStop® Valve cost more?
The DripStop® Valve costs more money than an ordinary rubber washer because it is a permanent solution to the problem of leaking faucets. You will never have to replace another washer again…nor will you ever have to replace the DripStop® Valve. Old-fashioned rubber washers are a temporary solution. They typically wear out in just a short period of time. If you replace every washer in your home with DripStop® Valves, you’ll eliminate the potential for future leaks and over time the money you save on your water bill will be many more times the one-time cost of those DripStop® Valves.
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You Still Haven't Answered My Question
If you find that none of the answers provided here satisfactorily resolves the issue you are having, call Customer Service at (775) 747-3340.
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ConservCo Water Conservation Products, LLC
550 West Plumb Lane
Suite B-147
Reno, Nevada 89509
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